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The customer can return the goods by any carrier to the address Staroměstské náměstí 4/1, 110 00 Prague 1 - Old Town
Transport is at our expense if the delivered product differs from the one ordered or if it arrives damaged to the customer.

  • We respond to received complaints within 1 working day.

  • The complaint is normally processed within one week.

  • For returns, payment is processed within 3 days of receiving the return shipment.

Please fill out the form to obtain a claim number.

Information about order

Information about the goods and the reason for the complaint

Reason for complaint
The goods are unpacked

We are sorry for complications. We are handling your complaint and will let you know soon!

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